Bank of America (with Drive-thru ATM) - Mount Vernon, Washington

PRS Pursuits

Very helpful multi state legal knowledge, notary and witness services provided by branch manager Maggie and two more pleasant and professional staff members. Thank you!

Rosa M.

Horrible branch! If I could give it zero stars I would! Denise an older lady & Claudia a young lady were the tellers there & they were VERY RUDE! They said one thing & then when it came up to helping me out they said they couldn’t do it cause my spouse needed to be there when I had told them that before they decided to close the doors on my spouse when there was two minutes left before closing time & he was 5 steps from the entrance! As I have read in other reviews, they like to close early! I don’t like to complain but WOW HORRIBLE CUSTOMER SERVICE! I wasn’t the only one upset either there was another client there too who was very unhappy cause she couldn’t do a credit card payment in full cause their computers closed at 4pm. Then what was the point of us being in there if the computers don’t work after 4pm.

RJ Green

So bad, its a good thing its closed. I've never had a decent experience in this branch in the past 2+ years. There are a dozen teller stations and more often than not one person working as a teller while 3-5 other people sit at their desks working on computers watch a line of 5-10 people wait for help. Its mind numbing. The "I'm sorry that's not my job syndrome" is abounding. Please get up and help your customers. The computer screens don't mind waiting. I guess the 1-star rating is for the effort of actually showing up to work while half of the country has been sitting home on unemployment. Thanks for showing up! Sincerely. That is a start.

Candy Elektra (Candy Crush)

As an update to my earlier review, I was contacted immediately after the review below and allowed access to my safe deposit box the next day so I appreciate the prompt response.

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I ABSOLUTELY NEED to gain access to my safe deposit box and it's VERY TIME SENSITIVE!! I walked down there (30 minute walk) to discover they are closed?!!! So I call and am given an email address via the message on the number. I've emailed it 3 times in the past week with ZERO RESPONSE!!! YOU HAVE MY SAFE BOX!! You can't just steal people's belongings!!!

Ron Exner

Horrible experience.

We came in expecting to open an account. The branch is a mess. Blinds on the windows are filthy and pulled up at an angle. 20 people waiting for one of the two teller's to become available. No pen at the suggestion box. The whole place needs to be pressure washed. Two officers on the phone; neither of which made eye contact or otherwise acknowledged that we were waiting.

Hello!? Is the regional manager awake? Is this the way you want it?

We left and will find a bank that will take our money and let us open an account.

Bao Chau Tran

I have receive great customer service and treatment at this branch. Denise Ryason is very helpful and goes above and beyond to help me open the saving account and closed my checking account. She tries to find ways to save me that little dollar, because she understands and cares. It is the personable and humane consideration of her attitudes that make me come back to this branch.

Emily Brothers

Great experience here today. They helped us transfer money for a vehicle purchase and went the extra mile to point us to the dept of licensing and update some things in the account that were out of date. Overall a fast, pleasant experience with no wait on a Tuesday afternoon, and excellent service. Thanks!

Craig Solomon

Rude, Horrible Place -- We received a settlement check from WA State Human Rights as a Cashiers Check drawn on a BofA Account. Went in to have them cash it and/or open an account and they refused. They said they don't have time to waste on stuff like that and go find a check cashing place. I have a BofA Credit Card for 10+ years, I just canceled it. The "Branch Manager" basically said you're wasting our time and get out... she is not wasting her employee's time on us.. Run Fast / Run Far.