Extended Stay America Select Suites - Oklahoma City - Southeast - Oklahoma City, Oklahoma

Shannon Duncan

I highly recommend this place from the staff to everything else ... treats you with respect and very friendly staff ... room was very clean and quiet ... we was actually suppose to return but my husband job sent him elsewhere after Christmas break ... very convenient store and restaurants next door ... very friendly people also work there ..

AdeLynn Porter

i have been staying here for a bit.

the staff have always been beyond kind and understanding. i have never had an issue with any of them being rude, impatient, or unprofessional. they have exceeded my expectations of customer service on numerous occasions. absolutely adore every person here. if you are having an issue with them, i suggest trying to be kind and patient. they’re human too
the rooms are comfortable, the gas station within walking distance is a delightful bonus. definitely would recommend here.

cin jackson

No amities. Elevator doesn't work right. They charge $14.00 to get clean towels. Have to buy kitchen items from them. No cart to bring luggage in, cabinets greasy, floor is buckled up, no lamp,

Joseph Cha

We had a reservation at this hotel just to rest up while passing by to get to our destination. My wifr and I arrived at 2pm to see if we can check in a little early. We walked in and asked the front desk worker if we can check in but she outright refused. She had blonde hair tied in a pony tail old and skinny. She didn't even ask us our name and she just said "we don't have the room available". I understand 3pm is the check in time but of all the hotels we've been to, this lady was the worst front desk we have ever come across. She claimed to be the manager and had 0 sense of customer service. We cancelled our reservation right on the spot and went with airbnb. We got a lovely house all to ourselves with a 60in tv that had way more channels than what a hotel would offer and all the streaming services were available to us with a working A/C that blows cold air.

Please train your front desk to have better customer service at this hotel or else you'll lose all your younger customers to airbnb.

DeNiese Harrell

The lady at the front desk was super nice. The positivity ends there. The room I was in was clean but reeked of weed and something else I couldn't identify. Decided to go ahead and go home.

Kathleen Murray

Customer service is extremely poor. Bugs in the bed. Not enough towels. No soap. Toilet plugged up, no plunger. No help from Customer service. House phone isn't working, tv not working. Hole in the bathroom door. Customer service wouldn't answer the lobby phone. ?

Shauna Drake

Rooms are clean but Some of the staff are not very hospitable.

My first week here was no issues other than a front desk woman by the Name of Liz being a little rude.

But my issues Started when I was told I was going to have to pay a 100 dollar cleaning fee for Switching to a new room at the end of my stay.

So I booked a room for a week stayed that whole week in that room. If I would have left and went to a new hotel there would have been no fee. If I would have left and came back the same day and rebooked there would have been no fee. But simply because I booked a new room while still under the new one I was charged 100 for a "Cleaning fee"

It didn't make sense. I had already paid all my fees for the old room and the new room.

I kept asking the lady to make it make sense but all she could do was get angry at me for not understanding.

At that point I'm starting to cry and feel over stimulated, so I close mt eyes to process my thoughts which is common coping mechanism for me when eye contact starts becoming uncomfortable and a distraction

She starts accusing me of not trying to understand because my eyes were closed, then starting threating that she didn't have to let me stay there and yelling at me.

I went up to my room to collect my thoughts and go down and try again but when I did I was met with the same raised voice and hostility simply because I wanted to specifically understand where my money was going and why it was going there.

I don't know when a guest is crying and obviously upset maybe don't threatin their current living situation and tell they are strange. I've paid to be here how about just a little courtesy and compassion.

So after writing this review it seems corporate reached out to the manager of the property to ask about the 100 fee.

I guess the manager told the company I was charged a fee for all the "hair and urine built up in my hotel room.

Now I am twice as angry.

My dog is a good boy and potty trained and has been fo 15 years. We keep him crated 90 percent of the time we aren't in the room and I'm sure if we were to look at cameras the dog is taken to potty outside several times a day.

So that's lie number 1

Lie number 2

The hair...

I was so nervous about staying in a hotel under my name for the first time. I went and bought a swifter dry and wet mop so I could keep the floors clean and lysol wipes to keep sinks clean.

So the claim there was a lot of hair doesn't hold up. Because I meticulously swept behind us.

Now for Lie number 3 which is the most Damning.

The manager told corporate that I was charged a fee because they found "hair and urine in my room."

The wierd part about that "claim" is I was told I was getting charged the cleaning fee before I even switched rooms.

Read that part again corporate.

Before I was even out of room 1 and into room 2

Before a staff member could go behind me and even look at the state of room 1

I was charged a fee.

I don know how long things are keeps on video or camera here but if there is still recordings feom last week I could definitely prove no staff had been in my room before I got hit with a fee.

So now not only is my dog being lied on but the Managment here feels pretty comfortable lying to their Corporate on how the timeline of events transpired

I guess I will have to file with the BBB since corporate doesn't feel like taking my claims seriously.

Boss Mfkr

Terrible experience honestly things to be careful of are bed bugs and rude staff, nightly drunks passed out on the side of the building, homeless camp in the back, however it is pretty cool that they do car work under a tree in the shade they seem like real nice guys doing "honest work". The bills were pretty uneven too I was charged a pet cleaning fea before I even left the room, however he is beyond well train and did not pee on the floor, that was a lie, you also never cleaned pee or pet hair or any kind of defecation from my pet, also a lie. You should never give a retaliatory bill because you don't like someone. 0 stars