Holiday Inn Express & Suites Houston IAH - Beltway 8, an IHG Hotel - Houston, Texas

Brenda S.

I want to start this review off by saying I have stayed here before and I had a great experience. Sadly that was not the case this time.

The violation notice from the Fire Marshal is still posted on the front door.

On multiple occasions, I would use the side door to get to the elevator the exterior door was unlocked. Or it wouldn't latch.

Now to the cleanliness of the room, we had a lamp that was broken. A lot of the USB ports and Outlets did not work. The bathroom was filthy I attached a picture of the lamp and the door to the bathroom. The bathtub and the shower head were also dirty.

As someone who has stayed here before I can say that they can do better because I have seen them do better.

The staff was very helpful the location is very close to everything!

Everything else was good except the cleanliness.

Kurt

All the the Staff I interreacted with was nice and efficient. My room was clean and looked updated. The only comment was that the floor tiles were loose in some spots and rocked when walking on them in bathroom area, not a big deal. It was a nice comfortable stay. Breakfast items were keep hot and ample availability. the shuttle driver was great driving us and very Helpful. Keep up the good work!! Thank You for your work. Regards Kurt

DGGSRH

Accommodations we reserved were not provided. First we were given the incorrect room. Second the door to the suite would not lock from the outside. Brought it to their attention, no Maintenance personnel on site. Third we transferred to a smaller room. One family member had to sleep on the floor. No partial refund was given.

Ericka

Breakfast was very filling and good. The shuttle service and communication with the hotel previous to my stay was terrible. I tried booking my shuttle 1 week before (as I was told once I made my reservation) and the reply back was that I should message 2 days before, so I did and did not receive any confirmation nor was picked up from the airport. After check in and giving my card information I was then told that the WiFi is down and there’s no plan to fix it. In addition to this, the door to the bathroom did not close at all. Not worth the price I paid to be honest.

Trip.com M.

We were only staying for one night to transfer to the cruise terminal in Galveston. We found the staff very friendly and helpful. The breakfast in the morning was excellent and I would happily stay with you again. Thank you for all your assistance.

Traveling N.

The staff are wonderful. Shuttle drive knows the airport. Very friendly. Lot of snack choices. Room clean and comfy. Good linens. A little intimidating about the area. Would not think safe for single women. Did not have breakfast

SleeplessinHTX

The staff was very friendly and welcoming. Conveniently located off the freeway. When we arrived the lobby smelled like old smoke, despite being a non smoking property. The room was dated and felt grimy. We were in room 300 which overlooked the stadium were unable to sleep due to the bright lights all night and no black our curtains. Walls are super thin and we heard every footstep from the guests above us and conversations from those next to us. Our entire family did not sleep. Breakfast was not good. The cheese omelet was made of sliced cheese. We have stayed at a few Holiday Inns before but this one is one we won’t be back to.

TaraK

The hotel was affordable, especially being near the airport with a shuttle. I’m a fan of Hotel Inn Express hotels because they are always clean, comfortable, & the rooms are always similar so I know what to expect. This stay met that same expectation & was enjoyable. The airport shuttle was a little slow to pick me up (& took about 30 minutes longer than expected to arrive), but overall was still worth using.

I’d recommend staying here if you’re looking to be by the airport.